Refund policy

Refund & Return Policy

At MyNexCart, your satisfaction is our priority. Please read our policy carefully before making a purchase.

30-Day Return Window You have 15 days from the date you receive your item to request a return or refund.

Eligible for a Full Refund:

• Item arrived damaged or defective
• Item received is different from what was ordered
• Item never arrived (after 30 business days from order date)

Not Eligible for Return:

• Change of mind after the item has shipped
• Items returned without prior approval
• Items damaged due to misuse

How to Request a Refund Email us at support@mynexcart.com with your order number and a photo of the item (if damaged or incorrect). We will respond within 1–2 business days.

Refund Process Once approved, refunds are issued to your original payment method within 5–10 business days. You do not need to return the item in most cases — we'll resolve it quickly and fairly.

Return Shipping If a return is required, we will provide instructions. Return shipping costs are the customer's responsibility unless the item was defective or incorrect.

Order Cancellations Orders can be cancelled within 12 hours of purchase. After that, the order may already be processed with our supplier and cannot be cancelled.